This privacy policy sets out how BALDWIN HOUSE, uses and protects any information that you give BALDWIN HOUSE when you use this website.

BALDWIN HOUSE is operated by Percival(Holdings)Ltd and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation (GDPR) and Privacy of Electronic Communication Regulation. Percival(Holdings)Ltd may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 1st September 2021.

What we collect

• We may collect the following information: 
• Name 
• Contact information including email address 
• IP number, domain and geo-location from the computer you use to access the website 
• Demographic information such as postcode, preferences and interests 
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We will never sell your personal data, but we require this information to understand your needs and provide you with a better service. In particular, for the following reasons: 

• Internal record keeping. 
• We may use the information to improve our products and services.

Security & Data Retention/Deletion

We are committed to ensuring that your information is secure. In order to prevent any unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your booking with us will also result in personal data being created. This transaction data collected, including purchase of goods or services, whether booking is made directly with BALDWIN HOUSE or via the website, will not be used to contact you for any other purpose than related to that individual booking and for keeping proper records of those transactions.

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the GDPR.

Please note, as a Guest/Booker at BALDWIN HOUSE, we reserve the right to send you information regarding your account with us (for example, but not limited to: Reservation confirmation emails at time of booking, pre- or post stay emails, account and payment status, updates to terms and conditions, general customer communications, e.g price changes) even if you have opted out of receiving marketing information. This is in line with the GDPR regulations and covered under Legitimate Interest. We may retain your personal data information where such retention is necessary for compliance with a legal obligation to which we are subject.

Other than for a legal requirement, your personal contact data will be deleted once you have asked us to unsubscribe you. If you have any questions in relation to this privacy policy or how we use your personal data they should be sent to the email: enquiries@baldwinhouse.co.uk or addressed to: Percival Holdings(Ltd), BALDWIN HOUSE, 8, Lichfield Street, Stourport-on-Severn. Worcestershire. DY13 9EU.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by writing to or emailing us at: Percival(Holdings)Ltd, BALDWIN HOUSE, 8, Lichfield Street, Stourport-on-Severn, Worcestershire. DY13 9EU Email: enquiries@baldwinhouse.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to the above address. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.